Privacy Statement

Preferred Mutual Insurance Company Insured Portal Privacy Information Notice

Preferred Mutual is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of our many offerings. This policy will change from time to time so please check back periodically, and if you have any questions please e-mail us directly at privacy@preferredmutual.com.

This policy covers:

Information Collected

Preferred Mutual collects personal information from current and former policy owners using our site to make billing inquiries, premium payments, and claim reporting. We do not collect personal information from individuals casually visiting our Insured Portal. However, during the period you are logged into our site, we log IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain names, access times, referral data (the last site or URL you visited before logging into our site), and the first site or URL you visit after leaving our site. We do not use cookies on our Insured Portal.

Use and sharing of personal information

We use customer information to underwrite your policies, process your claims, ensure proper billing, and to service your accounts. We may share information about your transactions (such as payment of premium) and experiences (such as an auto accident) with our Preferred Mutual partners and with Preferred Mutual agents to better serve you and to assist in meeting your current product and service needs. Additionally, we may share personal information as necessary to handle your claim and to protect you against fraud and unauthorized transactions. For example, we might share customer information such as name, address, and coverage information with an auto body shop to speed up repairs on an auto damage claim. We share financial information with our credit card processor and e-check provider as necessary to accept your payment.

We will not sell, give, or disclose any information about you to others unless the disclosure is necessary to conduct our business and as allowed by law.

If you are not agreeable or have any concerns about the sharing of this information on our Insured Portal, you should contact Preferred Mutual by phone or mail. Our phone number and mailing address are at the bottom of this document.

What choices are available to you regarding online collection of information?

Any information you submit to us via our online forms or e-mail is done so on a voluntary basis when you access our site. The collection, use, and distribution of your information will be handled according to the terms and policies outlined in this Privacy Statement. If you object to the collection, use, and distribution policies outlined in this Privacy Statement, we ask that you do not submit information or access our site. We encourage you to send confidential information via the postal service to this address at the bottom of this document.

Security

This Insured Portal takes every precaution to secure the information you provide us. When you submit information via the Insured Portal, that information is protected both online and offline. What security procedures do we use to guard against the loss, misuse, alteration or theft of your information?

We use the Secure Socket Layer (SSL) protocol and a secure server to safeguard the information you submit.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. We limit employee access to personally identifiable information to those with a business reason for accessing such information. Preferred Mutual Insurance Company also believes in educating our employees so that they will understand the importance of confidentiality of personal information, and in taking appropriate measures to enforce employee privacy responsibilities.

Finally, the servers on which we store personal information are kept in a secure environment.

If you have any questions about the security at our Insured Portal, you can send an email to privacy@preferredmutual.com.

Who Should Use Our Insured Portal?

Our Insured Portal is for insurance products and services and is not intended for children. We offer insurance products and services and thus do not market any products or services to children under the age of sixteen or knowingly collect any information from children under the age of sixteen. If we become aware that information is or has been submitted by or collected from a child under the age of sixteen, we will delete this information.

Links

This Insured Portal may contain links to other sites. Please be aware that we, Preferred Mutual, are not responsible for the privacy practices of those other sites. We encourage you to be aware when you leave our site and to review the privacy statements of each and every web site that collects personal information. This privacy statement applies solely to information collected on this site. Information collected on the other sites is not covered by this privacy policy.

David Starkweather
Preferred Mutual Insurance Company
One Preferred Way
New Berlin, NY 13411
607.847.6161 ext. 1224 

Preferred Mutual Insurance Company reserves the right to introduce new services or practices that may require a change in this policy. We are committed to make the necessary changes promptly to keep you informed on how we use the information you provide us.